Frequently Asked Questions

Here is a list of questions that are often asked.  If your question is not answered here, please feel free to contact us.  We will be more than happy to help.

 

  • How do I order?
  • How do I order

    Once you have chosen your design, please visit our shop to purchase your item. After we have received your order and payment, we will send you a Personal Measurement Form for completion together with a colour chart.  If you prefer, you can place your order by telephone or email. 

     

     

     

    Yes, the dresses you see on our website are actual sample dresses, so the dress you will receive will be identical to the pictures in our website.  You may have noticed that many websites/ebay shops use pictures from designer websites to promote their products. This is not only an offence of intellectual property rights, but does not give a true reflection of the dress you will receive.

     

     

    What materials do you usually use on your wedding dresses?                                              Only the best quality fabrics and embellishments are used to create our dresses.

      

    As we are an online retailer, and our dresses are supplied directly from the manufacturer, this means that we can offer you affordable prices.

      

     

    No.  If you do want a designer label, please feel free to contact the relevant design house.

     
     

    As each dress is individually made, please allow approximately 8 weeks for standard size and made to measure dresses to be delivered. Bespoke dresses will take longer.  Please see our Bespoke dresses section for further information.

       

    All our dresses are made to your precise measurements to avoid the need for adjustments, however, if you experience some weight gain or loss before your special day, we recommend you use a local seamstress to carry out any necessary adjustments.  If you live in the Chippenham area, we have our own professional seamstress who will carry out alterations as necessary.

     

    Yes, please contact us for a quote.

      
     

    Don't worry! We can create a bespoke dress for you.   

     
     

    You can pay by Paypal.  You do not need to hold a Paypal account to pay this way.  It is a secure way of paying by debit/credit card.

     
     
     

    Please see our returns section.

      

    Yes.  Please contact us to request.

      

    If you would like to make a small modification e.g adding cap sleeves to a strapless dress, that is no problem.

      

    We are an online retailer, however, you are welcome to view and try on our sample dresses if you are able us to visit it us in Chippenham, Wiltshire. Please contact us to make an appointment.

     
     

    We recommend that you visit a few bridal shops to try on different styles. A small selection of sample dresses are available to try on if you are able to visit us in Chippenham, Wiltshire.  Please contact us to make an appointment.

     
     
     

    In order to get the perfect fit, all our dresses are made to your exact measurements.  Corset back dresses are a great option, as they can easily be adjusted.

     



     
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